You can exchange an item for a different size by indicating in your return notification which size you would like to receive. So for example return reason 'too big' and then in the comments 'please exchange for size .. and length size ..'

You can only exchange for a different size or length and not for another item.

Once we have received your return, we will create a new order for you with the new size. We will reimburse the shipping costs of the new shipment. If the size you would like to receive is not in stock at that time, you will receive your money back.

If you would rather be sure that the item is still in stock, you can return the item and order the item in question in the correct size yourself.

We have a returns policy to benefit both you and our planet. When returning items, a fee starts at €4.99 which allows you to return up to 2 items at no extra cost. Want to return more than 2 items? For each additional item, you pay a contribution of €0.99 cents.

Why do we do this? We want to motivate our customers to shop more consciously and selectively. If you return less than 2 items, it is now more advantageous for you. So a win-win: you save on return costs and together we reduce the impact on the environment.

No. It is not possible to return different orders together.

No, this is not possible. You must register your return via the portal on our website and send it to our warehouse.

If we receive returned items that do not meet the return conditions below, we unfortunately cannot accept them.

• The return must be registered and returned within 14 days. Orders that fall outside the return period of 14 days will not be taken back.
• Return shipping costs are for the customer.
• The order must be returned in the original packaging.
• The item must not be worn, washed, altered or damaged. The tags must be attached to the item.
• Be careful with make-up: an item with make-up stains will not be returned.
• No washing guarantee is given. Problems that arise after washing are at your own risk.